At New Growth Care Group, we are committed to providing high-quality, person-centred care that respects the rights and responsibilities of our clients, their families, and our staff. Our goal is to create a supportive and inclusive environment where everyone feels valued and empowered. Below are the key rights and responsibilities that guide our services and interactions.
Client Rights
Respect and Dignity: You have the right to be treated with respect, dignity, and consideration at all times.
Privacy and Confidentiality: Your personal information and privacy will be protected in accordance with legal and ethical standards.
Informed Choices: You will receive clear, comprehensive information about your care options and participate in decision-making processes regarding your support and services.
Quality Care and Safety: You are entitled to high-quality care and services that meet your individual needs and preferences, in a safe and secure environment.
Cultural and Personal Beliefs: Your cultural, religious, and personal beliefs will be respected and incorporated into your care plan.
Independence and Autonomy: You will maintain as much independence and control over your life as possible, with support tailored to your abilities and goals.
Feedback and Advocacy: You can provide feedback, make complaints, and have them addressed promptly and fairly without fear of retribution. You also have access to advocacy and support services.
Client Responsibilities
Respect and Consideration: Treat staff, other clients, and visitors with respect and consideration.
Accurate Information: Share relevant information about your health, preferences, and needs to enable us to provide appropriate care.
Engagement and Adherence: Engage in the planning and delivery of your care and services, adhere to agreed care plans, and communicate any changes in your needs or circumstances.
Property and Safety: Take care of the property and resources provided for your use, and act in a manner that does not put yourself or others at risk.
Feedback and Communication: Provide honest feedback about your experiences with our services to help us improve and maintain high standards of care, and report any concerns or issues promptly.
Diversity and Policy Adherence: Appreciate and respect the diverse backgrounds, cultures, and lifestyles of other clients and staff members, and follow the policies and procedures set by New Growth Care Group.
How to Contact Us
If you have any questions, concerns, or feedback, please contact us:
New Growth Care Group
Contacting the NDIS Commission
If you are not satisfied with our response to your feedback or complaint, you can contact the NDIS Commission:
NDIS Quality and Safeguards Commission
By understanding and upholding these rights and responsibilities, we can work together to create a positive, supportive, and empowering environment for everyone at New Growth Care Group.
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