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Specialist Support Coordination for Complex Needs

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Our specialist support coordinators can help you through life’s difficult situations

Specialist support coordination is a higher level of support designed to help you address multiple barriers that may impact your access to support. If you feel your life circumstances are too challenging to cope with, even with standard support coordination, NDIS specialist coordination may be for you. At New Growth we can help you identify the difference between Level 2 Support Coordination and Level 3 Specialist Support Coordination and check your eligibility for a specialist support coordinator.

What is Specialist Support Coordination?

Specialist support coordination is a support service within the NDIS designed for those whose situations are more complex and who need an advanced level of assistance. This type of coordination goes beyond the standard scope, dealing with high risks, multiple stakeholders, and requiring a specialist approach to align with your support plan.

Specialist support coordinators are typically qualified and experienced practitioners such as occupational therapists, psychologists, or social workers who have expertise in addressing complex needs. They work closely with participants, their families, and carers to find the best service providers, legal complexities, and government agencies for those complex needs.

Specialist support coordinators can help through:

Specialist support coordinators can help identify and unpack the barriers you face, whether they relate to your disability, health, or living situation.

With their expertise, they tailor service plans that address and prioritise your needs and goals.

They facilitate collaboration between multiple providers, ensuring services are comprehensive, effective, and well-coordinated.

Specialist support coordinators can aid in crisis preparation and provide immediate assistance during emergencies.

Through a higher level of support, specialist coordinators work to improve the outcomes you can gain through the NDIS.

Who needs NDIS Specialist Coordination?

If you or your loved one have high-level disability needs, are impacted by multiple service providers, or are in a complex living environment that requires specialist housing solutions, you may benefit from NDIS specialist support coordination. It also may help if you’re dealing with legal issues, such as child protection concerns, an unsafe or domestic violence home environment, or other legal matters.

New Growth’s Specialist Support Coordination

New Growth is dedicated to delivering the highest quality specialist support coordination. We recognise that every situation is unique, and our approach is always personalised to you. We’ll take the time to listen and ensure we’re helping you in the ways you want to be helped.

Our team of specialist support coordinators brings a wealth of expertise and a compassionate understanding of the challenges faced by our participants. We pride ourselves on our ability to make a tangible difference in the lives of those we support, helping to improve even the most difficult circumstances.

Our approach to NDIS Specialist Coordination


We begin with a thorough assessment to understand the full scope of your needs and the barriers you're facing.

Plan development

Collaboratively, we develop a support plan that covers all aspects of your life.

Coordination and implementation

We’ll coordinate and implement your support plan, ensuring all services and supports are responsive to your situation.

Regular monitoring

We continuously monitor and adjust the plan as needed, catering to changing needs or circumstances.

Crisis management

Should crises arise, we are prepared with rapid-response strategies to manage and mitigate risks effectively.

No matter what’s going on in your life, we’re here to help you get back on the path towards independence and freedom. Please reach out to us if you feel like specialist support coordination could help you, or your loved one, experience a higher quality of life.

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Frequently Asked Questions

What qualifications do Specialist Support Coordinators have?

Specialist Support Coordinators often have advanced qualifications in areas such as social work, psychology, or mental health, or have experience dealing with complex and high-risk cases.

Yes, they can assist in navigating housing challenges, including finding suitable accommodation and liaising with housing providers, especially in complex situations.

Yes, they can provide significant support in transitioning from children’s to adult services, particularly for those with complex needs, ensuring continuity and appropriateness of supports.