Compliments and Feedback
New Growth Care Group Pty Ltd encourages you to give us feedback or a compliment based on your experience with our organisation.
It is okay to complain if you are not happy. Tell us when you are upset about; (1) the support you received, (2) your support worker, (3) New Growth Care Group Pty Ltd.
If you do not feel comfortable telling us about your complaint, you should tell someone you trust like your: Mum, Dad, Brother, Sister, trusted friend
You can also get help from a professional, independent advocate, Support Coordinator, allied health therapists and/or team leaders and members to provide feedback
How to provide feedback
You can fill out the COMPLIMENTS AND FEEDBACK FORM provided on our website (link). This will directly be sent to our Feedback department.
Other avenues for compliments and/or feedback is:
To remain anonymous:
We take compliments and feedback extremely seriously.
They help us with our goal and mission of providing services and supports that are better for you!
Managing Compliments and Feedback
If there is a problem, our admin team will:
(1) Talk with you about your issues
(2) Write down everything you say
(3) Plan to fix the issue
(4) Escalate to management if required
To keep you safe, if your feedback involves someone being put in serious danger or being hurt, we will be required to report this to the police and the NDIS
Everything else you tell us remains private and confidential
We take compliments and feedback extremely seriously.
They help us with our goal and mission of providing services and supports that are better for you!
If you are unhappy with the way we handled your fedback or compliment you can tell the NDIS Commission
Call: 1800 03 55 44 (free from landline)
Go to their website: www.ndiscommission.gov.au
Dont forget to contact us for any issue, query or feedback you’d like to provide! We are here to listen and understand your concerns
Call: 1300 368 850
Email: [email protected]
Submit your Compliments or Feedback Here.
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