Key Responsibilities
- Develop and maintain staff rosters, ensuring optimal coverage aligned with client needs
- Handle rostering adjustments, including shift swaps, absence coverage, and last-minute changes
- Liaise with team leaders and support workers to coordinate staffing based on availability and client requirements
- May be required to assist with intake phone calls and collaborate with the intake team to develop or adjust support plans, leveraging in-depth knowledge of rosters.
- Ensure compliance with organisational policies, industry standards (NDIS), and employment regulations
- Provide training to new staff on rostering systems, procedures, and expectations
- Collaborate with the recruitment team for onboarding and the payroll team for accurate timesheet processing
- Develop contingency plans for emergency roster changes and ensure continuity of services
Skills & Qualifications
- Cert III or IV in Business Administration or relevant field (highly desirable)
- Experience in administrative roles with a focus on rostering and scheduling (essential)
- Strong organisational skills and attention to detail with the ability to manage competing demands
- Proficiency in rostering software and IT systems, with a willingness to learn new technologies
- Excellent communication and conflict resolution skills
- Understanding of the disability sector and relevant regulations (NDIS) (essential)
- Experience in customer service roles working with diverse populations (essential)
Requirements
- National Police Check
- Working with Children Check
- Legal working rights in Australia
Key Responsibilities
- Disability Support: Deliver compassionate, person-centred care tailored to the unique needs of clients.
- Daily Living Assistance: Assist with personal care, hygiene, dressing, and other daily living tasks.
- Sleepover Shifts: Availability to provide 3 sleepover shifts per fortnight, ensuring continuity of care and support during overnight hours.
- Meal Preparation: Prepare and cook nutritious meals, assisting clients in maintaining a healthy diet.
- Household Support: Support with cleaning, tidying, and maintaining a safe and organised home environment.
- Community Access: Facilitate outings and appointments, supporting clients in engaging with their local community.
- Emotional Support: Provide companionship and reassurance, creating a positive and supportive atmosphere.
- Monitoring and Reporting: Observe and report any changes in client health, behaviour, or needs to the appropriate professionals.
- Collaboration: Work collaboratively with clients, families, and a multidisciplinary team to deliver comprehensive care.
Skills and Attributes
- Personal Care Skills: Confidence in assisting with hygiene, grooming, and dressing.
- Cooking and Meal Prep: Ability to prepare nutritious meals, considering dietary requirements and preferences.
- Empathy and Patience: A caring approach, with the ability to support clients respectfully and compassionately.
- Strong Communication Skills: Clear and effective communication with clients, families, and colleagues.
- Organisation and Initiative: Proactive in managing tasks and addressing challenges independently.
- Commitment to Quality: A dedication to providing high-quality care that meets individual client needs.
Mandatory Requirements
- Certificate IV or higher in Disability, Aged Care, or a related field (essential).
- National Police Check (Issued Within the Last 90 Days)
- NDIS Worker Orientation Module.
- Current First Aid and CPR certification.
- Working with Children Check.
- Current and valid driver’s licence and reliable vehicle with comprehensive insurance.
- Manual Handling, Medication Administration and Infection Control Training (or willingness to obtain).
- Full legal working rights in Australia.
Why Join us?
- Competitive Pay: Earn $34.01 per hour + 11.5% super
- Flexible Work: Choose shifts that fit your schedule and lifestyle.
- Career Growth: Opportunities for training and professional development.
- Supportive Team: Be part of an inclusive and compassionate work environment.
- Meaningful Work: Make a lasting impact in the lives of those you support.
By joining New Growth Care Group, you’ll have the opportunity to make a meaningful impact in the lives of individuals living with disabilities, fostering independence, and improving quality of life.
Apply today to become part of our dedicated and growing team in South-East Melbourne!
New Growth Care Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Interested In Joining New Growth?
Help us create brighter futures.
