Key Responsibilities
- Develop and maintain staff rosters, ensuring optimal coverage aligned with client needs
- Handle rostering adjustments, including shift swaps, absence coverage, and last-minute changes
- Liaise with team leaders and support workers to coordinate staffing based on availability and client requirements
- May be required to assist with intake phone calls and collaborate with the intake team to develop or adjust support plans, leveraging in-depth knowledge of rosters.
- Ensure compliance with organisational policies, industry standards (NDIS), and employment regulations
- Provide training to new staff on rostering systems, procedures, and expectations
- Collaborate with the recruitment team for onboarding and the payroll team for accurate timesheet processing
- Develop contingency plans for emergency roster changes and ensure continuity of services
Skills & Qualifications
- Cert III or IV in Business Administration or relevant field (highly desirable)
- Experience in administrative roles with a focus on rostering and scheduling (essential)
- Strong organisational skills and attention to detail with the ability to manage competing demands
- Proficiency in rostering software and IT systems, with a willingness to learn new technologies
- Excellent communication and conflict resolution skills
- Understanding of the disability sector and relevant regulations (NDIS) (essential)
- Experience in customer service roles working with diverse populations (essential)
Requirements
- National Police Check
- Working with Children Check
- Legal working rights in Australia
Key Responsibilities
- Dementia and Disability Support: Deliver compassionate, person-centred care tailored to the unique needs of clients.
- Daily Living Assistance: Assist with personal care, hygiene, dressing, and other daily living tasks.
- Meal Preparation: Prepare and cook nutritious meals, assisting clients in maintaining a healthy diet.
- Household Support: Support with cleaning, tidying, and maintaining a safe and organised home environment.
- Community Access: Facilitate outings and appointments, supporting clients in engaging with their local community.
- Emotional Support: Provide companionship and reassurance, creating a positive and supportive atmosphere.
- Monitoring and Reporting: Observe and report any changes in client health, behaviour, or needs to the appropriate professionals.
- Collaboration: Work collaboratively with clients, families, and a multidisciplinary team to deliver comprehensive care.
Skills and Attributes
- Dementia Care Expertise: Experience supporting individuals with dementia, including an understanding of their unique challenges and behaviours.
- Personal Care Skills: Confidence in assisting with hygiene, grooming, and dressing.
- Cooking and Meal Prep: Ability to prepare nutritious meals, considering dietary requirements and preferences.
- Empathy and Patience: A caring approach, with the ability to support clients respectfully and compassionately.
- Strong Communication Skills: Clear and effective communication with clients, families, and colleagues.
- Organisation and Initiative: Proactive in managing tasks and addressing challenges independently.
- Commitment to Quality: A dedication to providing high-quality care that meets individual client needs.
Mandatory Requirements
- Certificate III or IV in Disability, Aged Care, or a related field (essential).
- Experience supporting individuals with Dementia and Disabilities (essential).
- National Police Check (within 6 months).
- NDIS Worker Orientation Module.
- Current First Aid and CPR certification.
- Working with Children Check.
- Current and valid driver’s licence and reliable vehicle with comprehensive insurance.
- Manual Handling and Infection Control Training.
- Full legal working rights in Australia.
Why Join us?
- Stable, part-time hours with a set roster for greater work-life balance
- Ongoing professional development and career growth opportunities
- Comprehensive well-being services for you and your family
- A supportive, inclusive team culture that values your contribution
- The opportunity to make a meaningful difference in the lives of others
Join New Growth Care Group and take the next step in your career and join our dynamic team in Botanic Ridge! Together, let’s create brighter futures for our clients.
Apply today to become part of our dedicated and growing team!
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