Key Responsibilities

  • Develop and maintain staff rosters, ensuring optimal coverage aligned with client needs
  • Handle rostering adjustments, including shift swaps, absence coverage, and last-minute changes
  • Liaise with team leaders and support workers to coordinate staffing based on availability and client requirements
  • May be required to assist with intake phone calls and collaborate with the intake team to develop or adjust support plans, leveraging in-depth knowledge of rosters.
  • Ensure compliance with organisational policies, industry standards (NDIS), and employment regulations
  • Provide training to new staff on rostering systems, procedures, and expectations
  • Collaborate with the recruitment team for onboarding and the payroll team for accurate timesheet processing
  • Develop contingency plans for emergency roster changes and ensure continuity of services
 

Skills & Qualifications

  • Cert III or IV in Business Administration or relevant field (highly desirable)
  • Experience in administrative roles with a focus on rostering and scheduling (essential)
  • Strong organisational skills and attention to detail with the ability to manage competing demands
  • Proficiency in rostering software and IT systems, with a willingness to learn new technologies
  • Excellent communication and conflict resolution skills
  • Understanding of the disability sector and relevant regulations (NDIS) (essential)
  • Experience in customer service roles working with diverse populations (essential)
 

Requirements

  • National Police Check
  • Working with Children Check
  • Legal working rights in Australia

Key Responsibilities

  • Lead and supervise a team of support workers, fostering a culture of collaboration and respect.
  • Oversee the implementation of care plans tailored to residents’ needs, promoting independence and well-being.
  • Manage day-to-day operations, including scheduling, resource management, and compliance with safety standards.
  • Provide direct support to residents, including personal care, household tasks, and community engagement.
  • Ensure accurate and timely documentation, including case notes, incident reports, and compliance records.
  • Act as the primary point of contact for resident families, allied health professionals, and external stakeholders.
  • Participate in on-call duties to support the smooth running of the house outside of standard hours.

Skills and Attributes

  • Proven leadership and team management skills in a disability support setting.
  • Excellent communication and interpersonal skills, with a client-centred approach.
  • Ability to handle physical aspects of personal care and household tasks.
  • Strong problem-solving skills and the ability to work under pressure.
  • A commitment to fostering a safe, inclusive, and high-quality care environment.

Qualifications & Experience

  • Certificate IV in Disability, Community Services, or equivalent (essential).
  • Current First Aid and CPR certifications.
  • Extensive experience in disability services, including supervising teams.
  • Knowledge of SIL operations and relevant regulations.
  • Valid driver’s licence and access to a reliable vehicle.

Mandatory Requirements

  • National Police Check.
  • Working with Children Check.
  • NDIS Screening Check.
  • Completion of the NDIS Workers Orientation Module.

What We Offer

  • Competitive remuneration based on experience.
  • Ongoing professional development opportunities, including leadership coaching and specialised training.
  • Supportive team culture and opportunities for career progression.

Apply For This Role

Submit your details and CV via this form and one of our team members will be in contact if feel we could be a suitable match

Interested In Joining New Growth?

Help us create brighter futures.

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Apply For This Role

Submit your details and CV via this form and one of our team members will be in contact if feel we could be a suitable match

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