Key Responsibilities
- Develop and maintain staff rosters, ensuring optimal coverage aligned with client needs
- Handle rostering adjustments, including shift swaps, absence coverage, and last-minute changes
- Liaise with team leaders and support workers to coordinate staffing based on availability and client requirements
- May be required to assist with intake phone calls and collaborate with the intake team to develop or adjust support plans, leveraging in-depth knowledge of rosters.
- Ensure compliance with organisational policies, industry standards (NDIS), and employment regulations
- Provide training to new staff on rostering systems, procedures, and expectations
- Collaborate with the recruitment team for onboarding and the payroll team for accurate timesheet processing
- Develop contingency plans for emergency roster changes and ensure continuity of services
Skills & Qualifications
- Cert III or IV in Business Administration or relevant field (highly desirable)
- Experience in administrative roles with a focus on rostering and scheduling (essential)
- Strong organisational skills and attention to detail with the ability to manage competing demands
- Proficiency in rostering software and IT systems, with a willingness to learn new technologies
- Excellent communication and conflict resolution skills
- Understanding of the disability sector and relevant regulations (NDIS) (essential)
- Experience in customer service roles working with diverse populations (essential)
Requirements
- National Police Check
- Working with Children Check
- Legal working rights in Australia
Key Responsibilities
- Lead and supervise a team of support workers, fostering a culture of collaboration and respect.
- Oversee the implementation of care plans tailored to residents’ needs, promoting independence and well-being.
- Manage day-to-day operations, including scheduling, resource management, and compliance with safety standards.
- Provide direct support to residents, including personal care, household tasks, and community engagement.
- Ensure accurate and timely documentation, including case notes, incident reports, and compliance records.
- Act as the primary point of contact for resident families, allied health professionals, and external stakeholders.
- Participate in on-call duties to support the smooth running of the house outside of standard hours.
Skills and Attributes
- Proven leadership and team management skills in a disability support setting.
- Excellent communication and interpersonal skills, with a client-centred approach.
- Ability to handle physical aspects of personal care and household tasks.
- Strong problem-solving skills and the ability to work under pressure.
- A commitment to fostering a safe, inclusive, and high-quality care environment.
Qualifications & Experience
- Certificate IV in Disability, Community Services, or equivalent (essential).
- Current First Aid and CPR certifications.
- Extensive experience in disability services, including supervising teams.
- Knowledge of SIL operations and relevant regulations.
- Valid driver’s licence and access to a reliable vehicle.
Mandatory Requirements
- National Police Check.
- Working with Children Check.
- NDIS Screening Check.
- Completion of the NDIS Workers Orientation Module.
What We Offer
- Competitive remuneration based on experience.
- Ongoing professional development opportunities, including leadership coaching and specialised training.
- Supportive team culture and opportunities for career progression.
Other Opportunities
Interested In Joining New Growth?
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